Terms and Conditions

Please note that in purchasing from Creativitee, you accept and are bound by the terms and conditions set out below:

Clothing Returns Policy/Disclaimer

If you are ordering clothing and would like samples to try beforehand, these will be chargeable as plain items, plus any delivery charges. It is the buyer’s responsibility to return the plain garments back to us. If the items are returned ‘as new’ we will refund the cost of the plain garment (less any shipping costs) minus a 15% restocking charge. If you are returning the garments to be decorated there is no restocking charge.

Where timescales do not allow for samples to be sent and tried it is the buyer’s responsibility to check size guides of the garments being quoted for according to the manufacturer’s specification – we cannot be held accountable for any errors in these specifications as provided by the manufacturer. Please note this is a guide size and we cannot refund any orders where garments have been decorated that do not fit. Size guides will be provided on request. All bespoke garment and bespoke item orders are printed/embroidered on demand so we cannot accept returns once they have been decorated. If there are any issues with the decoration itself we will look to replace the garment on a like-for-like basis. Where stock may be unavailable we reserve the right to send an alternative garment option on replacement orders and we will always let you know where an alternative has been chosen prior to branding the replacement item for you.

Washing Instructions & Care Guide

All clothing provided by us is subject to careful washing instructions and care guides. If purchasing other items please note as a general rule all decorated (both printed and embroidered) items should be washed inside out at 30 degrees and not tumble dried or bleached. Do not iron any decoration. Any items that have not been washed in this way will not be accepted as faulty should any issues arise.

Copyright Infringement

It is the buyer’s responsibility to obtain any rights to use the logos sent to us. We will not accept any responsibility where a logo has been sent to us without authorisation by the copyright owner. Any artwork sent to us will be deemed as acceptable to use and that you as the client have obtained the necessary authorisation to use such artwork.

Photography & Artwork for Marketing

We reserve the right to photograph any items that we produce to publish on our website and social media platforms for use in general marketing purposes. If you do not wish for us to do this then please let us know at the point of order or contact us at info@creativitee.co.uk

Payment

All clothing and other supplied materials remain the property of Creativitee until paid for in full. Payments for bespoke items is required when ordering. Once payment is received we will then process your order.